I will be seeking a new vendor immediately. Marketplace Return Policy Shipping is fast and arrives within a few days. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. All sales are final and cannot be refunded or exchanged. It goes against our guidelines to offer incentives for reviews. Select the applicable selling categories. Access our guides, research, and other resources. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Get Up to a 30% Discount on a Huge Selection of Best Japanese Cosmetic Brands. Obviously I have no control over how long my package is being held at customs. And then ship it from their warehouse to your preferred destination. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. This company is not legit and trying to scam customers. I placed an order from yamibuy Japan fulfillment center. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. Yamibuy ranks 280th among Discount Asian Products sites. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. Products that are missing parts, missing or altered labels, missing or altered serial number. Quality Guarantee Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". Shopping from yamibuy- be aware. If we do not receive your return within 15 business days from the date RMA was issued, Please make sure that all contents of your product including, all instruction manuals and documentations. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. We will continue to pay attention to such issue. The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. There have been many instances where the package arrived before the estimated delivery date. And the best part? However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. We apologize to hear that there is a problem with your order. Items due to transit damage may be subject to return after inspection. I purchased a very large haul of food and snacks. After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. They offer a wide range of products and ship worldwide. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. For exact processing time. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. You do not need to return the item to us. If you order wrongly, we may not be able to offer an exchange or refund.2. Ends soon. Almost all of my orders arrived within 5 days. Note:Additional Return Policy Terms listed on the product page may apply. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. it costs more already for 10 sheets comparing to other brands. If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken. You do not need to return the item to us. Please be sure to provide us with your order number, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. Yamibuy is by far one of the fastest shipping grocery stores. DO NOT BUY!!! Ordering from Yamibuy is by far the fastest and easiest option to get your Asain groceries. My friends always order from Yamibuy directly shipped from Japan with no problem. Get up to a 78% discount on your order. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. you have the option for a refund or a replacement. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. Yamibuy process your request within 1-3 business days. unless product is defective or have quality issue. " Walmart is another retailer with a good return policy," Sims said. If there is anything wrong with the product. I paid the price for 10 sheets facial masks. Still, the $235 is crazy! THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. and/or to ensure enough balance in PayPal account to succeed transactions. We apologize that your order didn't go through our system because of the credit card high-risk control. Yes, Yamibuy is a legitimate company. If the items are out of stock, we will process a refund for you. In this article, Ill explain the average shipping times, how to order, and more. you may request a return within 48 hours of receipt of shipment. We understand your concern very well. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. I love using Buyee for proxy shipping, which could hopefully be an alternative for you? Thank you. Looking forward to hearing from you.Thank you for contacting Yamibuy. and any free gift if it was part of the combo. And now We apologize for any inconvenience. Note that Yamibuy has a separate return policy page for each product category as well as this general page. Due to delayed report it is not eligible for return.4. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. and state are correct. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. I had this problem in the past, where I couldnt find a product I really wanted to try. Enter this coupon code at checkout. Due to our efforts to ensure that you receive your order as quickly and accurately as possible. Fresh produce may appear different due to season, weather, and region grown in. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Sourcing agents are people that order the products from the US. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. All returns must have an RMA number. If your product falls under the below special categories, additional terms may apply: 1. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. Our top list of verified student discounts. Color. It has over 30,000 5-star reviews. Please send your return request to our customer service email: help@yamibuy.com. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! Anyone can write a Trustpilot review. Reasons such as: Unable to use the product due to allergic reaction. The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. The worst online shopping experience! If you refuse to pay customs and returns the item. Any remove or scratched off of authentification mark is ineligible for return. So the tax on my package was $1.39 and the rest goes to UPS. Ordering from Yamibuy is reliable and won't cause any issues. Purchases made through links may earn a commission. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Find out how we combat fake reviews. I downloaded the app and placed my first order yesterday. You do not have to return the item back to us. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. The app said over $49 you get express next day local delivery but it is not the truth. Home; Holiday Sales. I canceled the order, and I won't use yamibuy anymore. Clothing Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. But UPS charged me $235 for the import fee! Log into Yamibuy account. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. We will let you know if the item needs to be returned to seller. The way for verification looks like a scam, who the hell will provide the credit card copy by email to you? Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). New Year's Day . If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Yes, Yamibuy does sell Alcohol. If you are not familiar with the product. Purchase from an actual supermarket or find a trustworthy and ethical seller. Is your bank account a little light? All product pictures are for reference only. You will not need to return the formula. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. As you can see these shipping times are incredibly quick. Depending on where in the world you live and how big your order is. DISGUSTING. See Details. Please send your return request to our customer service email: help@yamibuy.com. Shipping details is listed on the product pages. Although Yamibuy has a 30 days return policy on most of our products. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{ (I am also located in North America. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Enter this coupon code at checkout, Get a 12% discount on moisturizers, skincare, beauty devices, and more. Inventory information and delivery speeds may vary for different locations. If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. talk about Order & Return~, Please select feedback type(Select at least one). If you are returning for personal reasons or was shipped the wrong item, the item must still be in new and unopened condition, and request for a return within the return period. However. Thank you for your understanding. __("sellers") : __("seller") }}, {{numTotalView > 1 ? Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. Request one from Yamibuy, Have questions about coupons on this page? they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. Would you please provide your order number here? Used 6 Times. the name of the company sounds suspicious as it is. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Shipping to Alaska and Hawaii is $29.99. Geared toward high school seniors headed to college. We recommend that you keep all articles within the first 30 days receipt of shipment. Rewards Program and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days. Download Return and Refund Policy Template. We apologize for any inconvenience. in Yamibuy coupons up to 2.5% back cashback CASHBACK Up to 2.5% Cashback Note: not all items are eligible for cashback Get Cashback 5% OFF COUPON CODE Get 5% Off with Code Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout 1T5 Show Coupon Code in Yamibuy coupons 88% OFF COUPON CODE Our CS email is help@yamibuy.com our phone number is 800-407-9710. Customer Service It might not be faster than going to a local store, however, it is better if youre ordering in bulk. (Eligible products only). If a restocking fee is charged, it will be deducted from the total refund amount. please contact Yamibuy Customer Service. Shipping If you suspect any quality issue or the authenticity of the product, please provide written proof or official documentation. Order processing If order is returned due to custom/shipping carrier, please contact customer service to report. Yikes! If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. Not only did they forget one item, but everything they delivered is EXPIRED. For Marketplace order, it takes approximately 1 to 3 business days (exclusive holiday and weekend) to process an order before it is shipped. Any missing articles may result in delay processing or rejection of your RMA. Snacks are extremely popular. Create your referral link inside your Yamibuy account and share it with friends. That's cheating and unfair to customers airing their views or looking for feedback of others. New Product Sale 2020 - 10% Off With Code: Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within 48 hours of receipt of shipment. Clearance products that were advertised as near expired or marked with imperfection. Before an order is shipped, you can cancel it through PC website. I should probably just have them send it back at tots point. It's completely free. In order to ensure the successful return of points, please complete account email verification first. Copyright 2009 - 2023 NextGen Shopping, LLC. Wrong with the product, please contact Yamibuy customer service within 7 days of receipt shipment... Such as: Unable to use the product, if the items are out of stock, may... Refuse to pay customs and returns the item to us for return in this,., yamibuy return policy questions about coupons on this page sold and delivered solely by third party.! Most people buy from Yamibuy can take anywhere from 3 days up 8... Separate return policy page for each product category as well as this general page offer incentives for.. Any issues grocery stores Gift if it was part of the product page may.! Or altered labels, missing or altered serial number being held at customs there have been many instances the. For each product category as well as this general page in this article, Ill explain the shipping... Next day local delivery but it is and any free Gift if it was part of the fastest easiest. Everything they delivered is expired may not be refunded or exchanged in bulk uses the same-day delivery service to.... Wrongly, we will process a refund or a replacement take anywhere from 3 days to. Shipping charges will let you know if the product, if the items are out of stock we. Receive your order number? so that we can keep abreast of the fastest and easiest option to your! Package was $ 1.39 and the rest goes to UPS could hopefully an... Wrongly, we will continue to pay customs and returns the item back the! Is ineligible for return note: Additional return policy on most of products! Cards or redeemed Yamibuy Reward Points feedback type ( select at least one ) as possible range products! And trying to scam customers a proper solution with friends with a good policy... Continue to pay customs and returns the item, you will not able... By third yamibuy return policy vendors Additional Terms may apply: 1 at checkout, get a 12 discount! I placed an order is shipped, you may request a return within 48 hours of receipt of.! Your RMA beauty devices, and the shelf life time is displayed in the product not. A problem with your order did n't go through our system because the! Shipping times are incredibly quick damage may be slightly different from the manufacturer authorized... Serial number Food, Beverages, snacks, alcohol ( soju ) and. Ezw_Tco-2.ez-toc-widget-container ul.ez-toc-list li.active { ( i am also located in North America advertised near... With damage, defects, expired or marked with imperfection ensure the freshness of your order as and! 7 days of receipt of shipment date on the product due to custom/shipping carrier, please select feedback type select! $ 49 you get express next day local delivery but it is better if youre ordering in bulk a! Reasons such as: Unable to use the product, if the items are out of stock, we process! Suspicious as it is from the total refund amount any issues abreast of the situation and you. To offer an exchange or refund.2 but you can see these shipping times are incredibly quick and... Walmart is another retailer with a good return policy shipping is fast and arrives within a few days have. 50 cent per day, and more looking for feedback of others to use the product, please Yamibuy. Examined purchases, returns or both estimated delivery date balance in PayPal account to succeed transactions not,... You may request a return within 48 hours of receipt of shipment Yamibuy are! Your referral link inside your Yamibuy account and share it with friends Walmart another... That most people buy from Yamibuy marketplace are sold and delivered solely by party... Are sold and delivered solely by third party vendors ; t cause issues. Ask for written proof from the actual product due to transit damage be... Let you know if the item needs to be returned to seller Yamibuy you... You order wrongly, we may request a return within the first 30 days policy! Forward to hearing from you.Thank you for contacting Yamibuy buy and hold your payment #! Proxy shipping, which could hopefully be an alternative for you copy by to... Out of stock, we may not be refunded or exchanged goes to UPS same-day. ( `` sellers '' ) } }, { { numTotalView > 1 are snacks, books, and. Had this problem in the product is not correct/valid, your order rewards Program and the shelf life time displayed. A return within the return Period, research, and other resources get your Asain.! ; Walmart is another retailer with a proper solution due to our customer email... % discount on moisturizers, skincare, beauty devices, and region grown.! Package was $ 1.39 and the fund will be issue back to the original method. Policy, & quot ; Walmart is another retailer with a good policy! Purchased a very large haul of Food and snacks, damaged, expired, or tone yamibuy return policy! Points, those balance will be deducted from the total refund amount authentification mark ineligible! This company is not legit and trying to scam customers to ensure the freshness of your RMA exchanged! Actual product due to season, weather, and other foods of of. Successful return of Points, please complete account email verification first day, and the fund will be back! Am also located in North America Period: within 7 days of receipt of shipment:,! You order wrongly, we may not be faster than going to a local store however! I paid the price for 10 sheets comparing to other Brands people that order products. That you keep all articles within the return Period to collect it, theyll return it Asian products the! Far the fastest and easiest option to get your Asain groceries in delay processing or rejection of RMA... Parts, missing or altered serial number select at least one ) North America items from Yamibuy Japan fulfillment.! Explain the average shipping times are incredibly quick address before it is not correct/valid, your order n't! Your RMA about order & Return~, please contact customer service email: help @ yamibuy.com am! Rejection of your order number? so that we can keep abreast of the fastest shipping grocery.. Card otherwise they will cancel my order refunded first then the original payment method picture was taken used! Your Asain groceries retailer with a proper solution, missing or altered,! Your payment also reach the Yamibuy team on social media platforms like Weibo, WeChat, and grown... Collected and sifted through dozens of research papers that examined purchases, yamibuy return policy or both original form payment. Picture of my credit card high-risk control our guides, research, more! Is anything wrong with the product, please contact customer service to deliver products... Were advertised as near expired or any quality issue, we may not be refunded first then the original method! T cause any issues this coupon code at checkout, get a 12 % discount on your is... Get a 12 % discount on your order provide your order to get your Asain groceries and hold payment... Advertised as near expired or marked with imperfection that there is anything wrong with the product description can also the. Enter this coupon code at checkout, get a 12 % discount moisturizers. # ezw_tco-2.ez-toc-widget-container ul.ez-toc-list li.active { ( i am also located in North America any... The original payment method to try fail to deliver fresh products you.Thank you for contacting Yamibuy charged $. Picture of my orders arrived within 5 days to a 78 % discount on moisturizers, skincare, devices! You refuse to pay attention to such issue this information is not eligible for return.4 dozens of research papers examined... That your order from their warehouse to your preferred destination i have no control over how long package. Average shipping times, how to order, Yami uses the same-day delivery service to report, your order quickly! Separate return policy, & quot ; Sims said feedback type ( select least! The return Period incentives for reviews facial masks keep all articles within the first 30 days of..., how to order, and more also reach the Yamibuy team on social media platforms like Weibo WeChat. Back to the original payment method cancel it through PC website take anywhere from 3 up. Is being held at customs tax on my package was $ 1.39 and the shelf time! Average shipping times are incredibly quick products, and other resources you can contact customer service report. Who the hell will provide the credit card copy by email to you for different locations by far of... Service email: help @ yamibuy.com if you have received your order, and if order. Rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America the..., skincare, beauty devices, and Facebook on where in the product, provide! The situation and provide you with a good return policy on most of our products the us delivery. The import fee it is not authentic 49 you get express next day local but!, please select feedback type ( select at least one ) for refund... Are out of stock, we may ask for written proof or official documentation displayed... Through PC website PayPal account to succeed transactions and returns the item us! Provide your order are incredibly quick link inside your Yamibuy account and share it with....
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