That should take you to the Fitbit Support page for Australia. Lets fix it! It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. I would like to ask if fitbit offers an international warranty. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. If the scratches are too near the power button, it might damage the Fitbit. Only a tiny amount of water and toothpaste. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Visit our corporate site (opens in new tab). If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. They did say that a replacement watch would not solve the problem as they are working on an App Fix. Need multiple plans? I was given as a gift in June. Got a new or replacement Fitbit? Here's how it works: Open DoNotPay in any web browser. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. The deductibles are friendly, starting at $29 and not more than $99. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Fitbit warranty. It kicks in after the manufacturer warranty and could be worth a look. belongs to the buyer, not you. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Massage the toothpaste in gently, or the clock will be damaged. New York, Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. It's all here. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. I have to try JUST ONE MORE UPDATE. Thank you. I wish I would have just stuck with Ionic or nothing. From there, the customer service representative will guide you through the process. You must purchase FPP within 30 days after your purchase. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? Hi. Charlene. The returnauthorisation number must be included along with your returned product. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Could you please give me a contact customer service for Ireland? Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Lets fix it! Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. For example, if its your Fitbit Versa, do not send in the charger or the bands. Uh oh! TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. covers one phone and 25 other household electronics, all for $15 a month. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. By signing up you are agreeing to receive emails according to our privacy policy. Get the best of iMore in your inbox, every day! Look for your Activation Date. That means you do not need to take a bunch of extra steps to register the warranty. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Before submitting a claim, you need to know whether your Fitbit is still under warranty. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. Many double the manufacturers warranty by default. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Before you contact Fitbit for warranty service. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Thanks to all authors for creating a page that has been read 168,910 times. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Include that return authorization information with your returned product. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Good luck and keep us posted. It looks like the Fitbit account you are currently signed in with already has a membership. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Only send in the part of the device thats causing problems. After a few weeks I noticed it was working again so I resumed usage. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Description. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Sorry to hear about your Fitbit Charge 4 not locking with the band. Perhaps the battery's not lasting anywhere near as long as it used to. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. . It looks like the Fitbit account you are currently signed in with already has a membership. Look for your serial number there, usually 12 characters containing numbers and letters. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! Fitbit app not showing readiness scores or score isnt correct? You also need to confirm you have not breached any warranty conditions. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. If you are the original purchaser, your warranty began the day you bought your device. Stay tuned for future updates. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Or cosmetic damage like scratches and dents. Which Fitbit you own and how you use it. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Many credit cards offer extended warranties on these types of products. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. This protection planalso covers some accidental damage. Check your records for the manufacturer and contact their support team. Lets fix it! Ive tried everything. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. How do I get it replaced under warranty? Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. 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